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Complaint Management: A Customer Satisfaction Learning Process – topic of research paper in Economics and business. Download scholarly article PDF and read for free on CyberLeninka open science hub.
I CUSTOMER PERCEPTIONS OF SERVICE FAILURE, SERVICE RECOVERY AND LOYALTY RECOVERY: AN INVESTIGATION INTO THE AIRLINE INDUSTRY A
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I CUSTOMER PERCEPTIONS OF SERVICE FAILURE, SERVICE RECOVERY AND LOYALTY RECOVERY: AN INVESTIGATION INTO THE AIRLINE INDUSTRY A
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BRQ Business Research Quarterly | Vol 17, Issue 3, Pages 149-222 (July–September 2014) | ScienceDirect.com by Elsevier
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From dissatisfied customers to evangelists of the firm: A study of the Spanish mobile service sector - ScienceDirect
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